Privacy Policy

Privacy Policy – Hotel Pragati Palace

1. Introduction

At Hotel Pragati Palace safeguarding your privacy is paramount. This policy outlines how we collect, use, store, share, and protect your personal information when you interact with our website, make bookings, or connect with us.

2. What Information We Collect

  • Information You Provide: Includes name, contact details (email, phone), ID proof, booking preferences, and payment details—collected during reservation, check-in, or form submissions.

  • Automatically Collected Data: IP address, device/browser type, cookies, usage patterns, and navigation data from our website.

  • Communications: Messages or calls you send to us (e.g., via contact forms, email, or phone) may be retained to assist with your requests.

3. Purpose of Data Collection & Use

We use your information to:

  • Manage bookings, check-in/out, and fulfill your stay.

  • Send confirmations, updates, and respond to inquiries.

  • Provide customer service, special requests, and promotional offers (only if opted in).

  • Improve our website, services, and offerings.

  • Comply with legal and regulatory obligations (e.g., reporting guest stays).

4. Sharing of Information

We do not sell or lease your personal data. We may share information only with:

  • Our service providers (e.g., payment processors, booking platforms) under confidentiality terms;

  • Authorities when legally mandated;

  • In the event of a merger or transfer of our business, with notification to you in advance.
    Aggregated, anonymized data may be used for analysis or marketing without identifying you personally.

5. Data Storage & Security

Your data is stored securely using appropriate administrative, technical, and physical safeguards. Access is limited to authorized personnel. While we strive to protect your data, no method is entirely risk-free—please use secure networks when sharing sensitive information.

6. Retention Period

Personal data is retained for as long as necessary to provide services and comply with laws—typically up to 3 years post-stay or as required by regulations.

7. Your Rights

You may:

  • Access, correct, or update your information;

  • Request deletion or restrict processing of your data;

  • Opt out of promotional communications at any time.

To exercise these rights, please contact us at the address below.

8. Cookies & Tracking Technologies

Our website uses cookies and similar tools to enhance user experience, analyze traffic, and customize content. You can choose to disable cookies using your browser settings, but this may affect website functionality.

9. Children’s Privacy

We do not knowingly collect information from persons under 18. If you believe data of a minor has been submitted, please contact us to have it removed.

10. Changes to the Privacy Policy

We may update this policy periodically. The latest version will always be available on our website, and significant updates will be highlighted. Each revision includes an updated “Effective Date.”

11. Contact Us

Hotel Pragati Palace
In Front of Krishna Plaza, Besides Kalyan Jewellers, Krishna Nagar, Mathura, Uttar Pradesh – 281004
Email: saleshotelpragatipalace@gmail.com
Phone: +91 9870716212, +91 8755238268

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